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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Kern & Sohn products

The group "New Technologies" offers for review the products of the plant Kern & Sohn: basic, school, pocket, analytical, precision, industrial, desktop, counting, platform, floor, pallet, suspended, crane, medical, children's, personal, veterinary, spring scales, weighing equipment for calculating prices, organs, bathroom, wheelchairs, food industry, with handrails, chair scales, chair scales, determinants of body fat, hardness of metals and plastics, moisture meters, humidity analyzers, manual dynamometers, measurement technology components, display devices, platforms, measuring cells, weights, accessories
  • Basic scales Kern & Sohn
    Basic scales
    TEE, CM, EMB, EHA, etc.
  • Analytical scales Kern & Sohn
    Analytical scales
    ADB/ADJ, ABS-N, ACS, ACS, etc.
  • Precision scales Kern & Sohn
    Precision scales
    572, EW-N/EG-N, PCB, PCD, etc.
  • Weight moisture meters, humidity analyzers Kern & Sohn
    Weight moisture meters, humidity analyzers
    DAB, DLB, DBS, etc.
  • Industrial scales Kern & Sohn
    Industrial scales
    FCD, ECE-N, RIB, RPB, EOC, etc.
  • Components of measurement technology Kern & Sohn
    Components of measurement technology
    CE Hx, KFB-TM, KFS-TM, etc.
  • Medical scales Kern & Sohn
    Medical scales
    MBA, MBC, MPK/MPL, MPI, etc.
  • Test weights Kern & Sohn
    Test weights
    OIML, 338, 317, 328, 315, etc.
  • Software Kern & Sohn
    Software
    SET-01, SCD-4.0-PRO, AFH, etc.
  • Measuring instruments Kern & Sohn
    Measuring instruments
    FC 1K-BT, FH-S, TVO-S, LB, etc.
  • Optical instruments Kern & Sohn
    Optical instruments
    OBS-1, OLE-1, OZB-UE, ORA-S, etc.
  • The Things Industry Kern & Sohn
    The Things Industry
    KDP, KGP, YKV, etc.
  • Special equipment Kern & Sohn
    Special equipment
    FA-G, FL-G, 281, 285, 283, etc.
  • Accessories Kern & Sohn
    Accessories
    covers, adapters, etc.

NEW TECHNOLOGIES GROUP

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